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Install and Uninstall
How to Install K9
How to reinstall K9 Web Protection
Uninstall Instructions (Windows)
Uninstall Intructions (Mac)
Installing K9 on multiple computers
The program is incomplete or corrupt
Operating System Compatibility
Issues accessing the Internet
No Internet access (Troubleshooting connection)
K9 Web Protection Not Responding (Windows)
K9 Web Protection Not Responding (Mac)
Troubleshooting Crashes or Blue Screens
You believe a site was incorrectly categorized (suggest a rating change)
Mac Migration Assistant Causes K9 Not Responding
Password/License Issues
Resetting a lost or forgotten password
You have lost or forgotten your K9 license
Forgot Passwords to K9 and Email Address
How to change your K9 password
Changing the email address for your account in the K9 user interface
Not receiving emails from K9 (such as Temporary Password Requests)
You did not receive an email with your license
Your license has already been installed on a different machine
Determining when your license expires
How to obtain an additional K9 license
Keeping your K9 installation secure
Expired License error
Pricing/Payment question
Configuration
How to disable K9 filtering
Pictures, Video, or other Web Content Blocked
How to clear the K9 Internet Activity log
Viewing Detailed Internet Activity Reports
How to configure K9's settings
K9 is not blocking a website
Testing if K9 is filtering your Internet access
Will K9 work through a proxy server?
How to allow a website
How to clear the K9 rating cache
How to use and test time restrictions
Browser Compatibility
Allowing k9filter.exe through your firewall
What category does a website belong to?
Force Safe Search
How to block web URLs containing objectionable words
How to block a website
Is K9 compatible with desktop firewalls?
Bark when blocked
How often is K9 updated?
Does K9 filter chat programs?
What are Unrated Sites? And how do I block them?
The Administrative Interface is Blank or Unresponsive
About the default protection level
You received an error that your system time has changed
Why are sites blocked or logged when no one is on the computer?
Automatic Updates
Can K9 control specific programs, ports, or protocols?
K9 Web Protection and Your Privacy
Does K9 filter Peer-to-Peer?
How to block/filter specific videos on YouTube
How to check which version of K9 you are running
You removed a site from the Allowed list in the Exceptions section, but you can still access it
Enforce K9 Safe Search
Self Moderation
How to report a security issue
Antivirus Configuration
Configuration for AVG
Configuration for Avast! Antivirus
Configuration for BitDefender
Configuration for TrendMicro
K9 Browser for iOS devices (iPhone, iPad, iPod touch)
Getting the app and devices supported
Reporting a K9 Browser crash/issue
Removing the ad bar
Disabling Safari Web Browser
Changing configuration
K9 Browser for Android devices
I forgot my K9 Android password
Changing configuration
Cannot launch default browser
K9 slows my phone down
Removing the notification icon
Installing on Kindle Fire
My problem is not listed
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