Symptom
You have been informed by Blue Coat that a URL's category rating has been changed, but when you visit the URL K9 shows the former rating.

Cause
To speed up the user's experience with K9 Web Protection, the program will save or "cache" ratings it retrieves from our database for a few days. This prevents unnecessary database lookups when users visit their favorite websites.

Solution
When a category rating has been changed in the master database, a K9 user will need to clear K9's cache so the program can automatically retrieve the new rating.

To clear the K9 cache, please open a web browser, and put the following link into the address bar:

http://127.0.0.1:2372/k9cc

You will get a message that says "{result: true}". This means that you have now cleared the K9 cache of any stored ratings. Please note, that this does not clear the K9 Internet Activity log, only the stored web site ratings, which normally expire after 7 days.