Support Overview

K9 offers three kinds of help:

• Online "Instant Support" – We encourage you to take advantage of K9's Instant Support because the more you use it, the better it will get. We learn the kinds of questions you ask, and from the information we gather, we can both improve the help system and the product.
• Frequently Asked Questions – A list of our more frequently-asked questions.
• User Forum – Post questions for other K9 users to answer. Please note that this is not an official K9 Web Protection support path.

For emergencies, you can access our automated support system by telephone. This support system provides answers in the form of pre-recorded messages. If you do not have Internet access, and need help with K9, please call 1-801-999-2959. Please note: This is not a live support number, and is not a toll-free call.

Attention CA Customers: Blue Coat now partners with CA to deliver K9 to CA eTrust® Internet Security Suite users. If you received K9 as a part of CA eTrust Internet Security Suite, you are entitled to free, 24x7 email and chat support from CA. Visit the CA support website for more details.